Questions about SADcars

24 December

Reykjavík office open 09:00 - 13:00 / 9am - 1pm

Keflavík office open 04:00 - kl 16:00 / 4am – 4pm

25 December

Reykjavík office open 09:00 – 13:00 / 9am - 1pm

Keflavík office open 07:00 - 16:00 / 7am – 4pm

26 December

Reykjavík office open 09:00 – 16:00 / 9am - 4pm

Keflavík office open 04:00 - 24:00 / 4am – 12am

31 December

Reykjavík office open 09:00 - 13:00 / 9am – 1pm

Keflavík office open 04:00 - kl 16:00 / 4am- 4pm

1 January

Reykjavík office open 09:00 – 13:00 / 9am – 1pm

Keflavík office open 07:00 - 16:00 / 7am – 4pm

Our office in Keflavik is at Arnarvöllur 4b, 235 Reykjanesbær. See our location on Google maps
 

Just hop on board the free shuttle bus that goes every fifteen minutes around-the-clock between the arrival hall and car rentals. When you exit the customs area, continue straight ahead and outside the airport entrance. From there, you walk through a covered footpath and at the end of the path you will find the shuttle service. Exit the shuttle at stop number 3. We are in the same office as Átak car rental, just follow the SADcars logo. 

Our Keflavik office is open 24/7. 
 

Our new office in Reykjavík is at Knarrarvogur 2, 104 Reykjavík. See the Reykjavik office on Google maps.

Our Reykjavik office is open  from 8am – 18.00 / 6pm weekdays and 9am - 16.00/4pm on the weekends. You can return the car until 23.55/11:55pm if that is the time you have chosen in your booking. 

If your pick up and drop off locations are different an additional 25 EUR charge is applied.

Yes it is, you can pick up at our office in Reykjavik.

If your pick up and drop off locations are different an additional 5000 ISK charge is applied.

The international airport in Keflavik is sometimes called Reykjavik KEF even if the airport is about a 45 min drive from Reykjavik. If you are landing at Reykjavik KEF and want to pick up your car right after your flight, please select our Keflavik office when you are making your booking. We are open in our Keflavik office to fit the needs of the airport.

Please note that we no longer pick people up in the arrival hall! 

Now, you just jump on board the free shuttle bus that goes every fifteen minutes around-the-clock between the arrival hall and car rentals. When you exit the customs area, continue straight ahead and outside the airport entrance. From there, you walk through a covered footpath and at the end of the path you will find the shuttle service. Exit the shuttle at stop number 3. Just follow the SADcars logo to us. 
 
When returning the car, please take it to the same place you picked up from and then hop back on the bus to get to the airport. 
 
 

 

Sure, we can pick you up at your hotel or hostel for 14000 ISK.

Just choose Reykjavik hotel pick up in our booking engine and then write down your accommodation in the comments section. 

Our Reykjavik office closes at 18.00/6pm on week days and 16.00/4pm on weekends, but you can book your return until 23.55/11:55pm. Just leave the keys in the drop off box outside our Reykjavik office.

Please note that a vehicle that is returned out of office hours will not be checked in until the next business day and you are responsible for the vehicle until then.

Our office by Keflavik airport is open 24/7. 
  
Our Reykjavik office is open  from 8am – 18.00 / 6pm weekdays and 9am - 16.00/4pm on the weekends. You can return the car until 23.55/11:55pm if that is the time you have chosen in your booking.

Our cars undergo the security inspection needed for all Icelandic cars. In addition we do our own serivce and maintenance checks after each return of a vehicle from a customer.

All our cars have airbags and seat belts for all passengers. Our rental cars always have the necessary equipment and are ready for Icelandic roads for enjoyment!

Yes! We have automatics transmission cars in most car groups, small and large.
Check out our cars for further information. 

All of our rental cars have studded,winter tyres during winter, suitable for driving in normal winter conditions.

Yes!

Please check these helpful sites before you go on your trip!

www.safetravel.is Travel safely in Iceland.

www.Road.is Updated info on road conditions and weather.

http://en.vedur.is Weather forecast.

www.road.is/travel-info/web-cams Road web cams around the country.

SADCars has service partners all around the country if something breaks down or if something has to be replaced. If you have an accident or the car totally breaks down we will of course replace the car with a new one.
 

Should the car break down, you can call our 24 hour hotline and we will decide if the car is repairable or if you need a new car. If the car is repairable then we will direct you to one of our numerous service partners around the country. If it is not then we will bring you a new car right away. 

We have a road side service network all over the country so if something happens to the car we can quickly assist you but the cost of that is not included in the price if you have an accident. If the car on the other hand breaks down the car will be fixed for free or you will get another car. If for example in case you have a flat tyre, that is not included in the cost of the rental of the car. All the cars have spare tyres and someone could come and change the tyre if necessary. 

Most of our cars have CD players. All of the cars have 12V sockets like the old cigarette lighters. Some of them have USB, bluetooth and AUX entries. 

Our fuel policy is Full to full, you get the car with a full tank and return it with a full tank.

We are partners with Olís and OB gas stations. Attached to the keychain of your car keys is a discount tag that gives you extra discount at Olís gas stations all around the country. As a bonus you get free coffee, free wifi and discount off food and beverages.

You can see a comparison of fuel prices here.

Our name is actually put together from the first letter of each of the founders´ names - Siggi, Alli and Daniel :) So it's kind of a family business. However, we decided to use the name to make it more memorable as our cars are older - we can assure you that our rental cars are not sad, they are very happy when you use them!

Lately we have started referring to our SADcars customers as Simply Awesome Drivers - we think it is quite fitting.

Sure. Our small Iceland car rental company was founded in 2009 with its first year of operation in 2010. 
 
Our aim is to provide our customers with older but good solid cars for Icelandic roads which we maintain well and supervise carefully so you can have the chance of a good car at the lowest possible prices.
Don´t worry, our cars are always in good condition.
 
We are a member of SAF; The Icelandic Tourist Industry Association. 

SADcars was a family company until 2017 but has recently been added to a portfolio of car rentals that are operated together. Don´t be surprised when you pick up the car that our front desk is handing out cars for other car rentals as well. 

Our kennitala (social security number) is 530979-0249. Our VAT is 09494.

We offer small cars, 4x4 cars and vans. You can see see all our cars on the Our cars page or browse the categories that fit your needs below. 

Small rental cars
4wd rental cars
Automatic cars
Manual cars

We do our best to provide the car you booked but unfortunately we can not guarantee the brand and model. No worries, if the exact model you booked is unavailable at the time of pick up we will give you a similiar model or an upgrade.

Yes, you can choose to pick up and drop off a car in the towns of Akureyri and in Egilstaðir. We do not have sales offices in these locations so we add a location surcharge for this service:  

Akureyri = Pick up or drop off 65.000 ISK.
Akureyri = Pick up and drop off 130.000 ISK.

Egilsstaðir= Pick up or drop off 75.000 ISK.
Egilsstaðir = Pick up and drop off 150.000 ISK.

Questions about payments and insurance

The best way to book and pay is through the booking engine on our website using a credit card.

There are two options:

1. You pay full price; 15% down payment now and the rest on arrival.
2. You take advantage of our 15% prepayment discount and pay the full amount now.

We accept Visa, Mastercard, American Express, Diners Club, JCB, Union Pay and Discover.

You may be able to pay with a debit card on our website, if your card has an online payment option.

You may be able to pay with a debit card on our website, if your card has an online payment option.

We also require a credit card number when you pick up the car to guarantee the rental agreement. If you only have a debit card, we accept debit cards that have the 16 digit number on the front if you also buy our Platinum Insurance package for the duration of your rental period.

No, we do not block any amount off your credit card, we simply copy you credit card information but only use it in case of damages or incurred costs such as parking tickets.

The person that owns the credit card and takes responsibility for the car has to sign the rental agreement. If that is not the same person as the main driver, we will list the driver as an extra driver.

No, we have no hidden fees at pick up, the price you pay online is the price you pay for the car.

Our prices include taxes, unlimited mileage and third party liability insurance. Other insurance is not included in the price. If you want to add insurance that costs extra but we do not require that you add insurance.

If you have a credit card, there is no deposit. 

If you only have a debit card or a prepaid/plus card, we accept cards that have the 16 digit number on the front if you also buy our Platinum Insurance package for the duration of your rental period. 

There is no young driver fee, if you are 20 years old you get the same price as everybody else.

Read all about the insurance and extras we offer on our Extras page.

If you cancel up to 2 days (48 hours) prior to pick up you get full refund (100% refund).

If you cancel less than 48 hours before pick up you will not get a refund (0% refund). No shows are not refunded (0% refund). 
 
If you pick up the car but decide to drop off early, we do not refund the unused, or partly used rental day(s) unless amendments to booking or cancellations have been made prior to the pick-up date.

Unfortunately, no. We do not refund unused, or partly used rental day(s) unless amendments to booking or cancellations have been made prior to the pick-up date.

Our cancellation policy is as follows:

If you cancel up to 2 days (48 hours) prior to pick up you get full refund (100% refund).
If you cancel less than 48 hours before pick up you will not get a refund (0% refund). No shows are not refunded (0% refund).
If you pick up the car but decide to drop off early, we do not refund the unused, or partly used rental day(s) unless amendments to booking or cancellations have been made prior to the pick-up date.

We try to accommodate any reservation changes you might have. If you would like to extend before your pick up date, simply send us an e-mail and we will make the changes. 

If you would like to extend after you pick up the rental car you can simply call us or come by our office. We will do our best to accommodate your request but please be aware that this might not be possible during high season. It is best to contact us at least 24 hours before your scheduled drop off so we can try to make necessary arrangements. 

Yes, of course. Simply send us an e-mail to info@sadcars.com and we will do our best to help you out.

Our business concept is that we rent out good solid cars that are older, although never older then 5 years old. Therefore, we are able to use cheaper cars with lower depreciation - and this delivers the very low rent price directly affecting your costs of travelling in Iceland.

You need a valid driving license and a credit card in your name when you pick up the car to guarantee the rental agreement.

If you only have a debit card, we accept debit cards that have the 16 digit number on the front if you also buy our Platinum Insurance package for the duration of your rental period.

All prices include the following free things. There are no hidden fees!

  • PAI (Personal Accident Insurance) 
  • Third party liability insurance
  • Free shuttle service at Keflavik airport, pick up and drop off
  • 24 hour roadside assistance
  • Unlimited mileage/km
  • Free cancellation (until 48 hours before pick up)
  • 24% Local VAT
  • Airport surcharge if applicapable
  • Winter tires in winter
  • Free booster seat
  • Fuel discount card with free wifi and coffee at Olís and OB gas stations.

You can read all about our insurance options on our Insurance page.

All our cars have the obligatory Third Party Liability Insurance (TPL) under Icelandic law - this covers third party damage or loss in an accident.

The renter is always responsible for damages which are not covered by any of our insurance. Examples of this are:
• Damages caused to the underside and the top of the vehicle. This also applies if the vehicle rolls over.
• Damages caused when driving off road or through waters and rivers
• Damages caused to the tires or the wheels of the car (unless you have (TI) tire insurance)
• Damages caused by the wind blowing up the door
• Damages caused by negligence or driving while intoxicated

For a full list of what is not covered as well as details about our Insurance check out our Terms page.

Please also note that towing and rescue is never included in self risk/deductible.

All drivers must present driving licenses to rent with SADcars.
 
We accept all driving licenses issued by countries within the EU and USA/Canada. If you are from a country outside those regions we will accept your driving license if it has a license number, your photo, a valid date and is in roman alphabet. If your driving license does not fulfill those requirements you will need an international driving license to drive in Iceland.

Our customers have to be 20 years old and have held a driving license for 1 year to be able to rent with us. Unfortunately for younger drivers, we are very strict on this rule due to insurance policy.

There is no young driver fee, if you are 20 years old you get the same price as everybody else.

The following is a list of our service fees:

Parking fine

There is a 5.000 ISK handling fee for all fines or charges that result from renters use of the car and the renter does not pay himself. Car Rental will charge the renter for fines and charges plus the previously mentioned handling fee.

Extra cleaning
If the car is returned extra dirty inside the renter must pay 15.000 ISK cleaning fee.

Smoking in cars
We do not allow smoking in our cars. If someone smoked inside the car during the rental, the renter must pay 45.000 ISK for cleaning fee.

Picking up damaged car
If the car is damaged and needs to be picked up, the retrieve fee is a total of 350 ISK per km outside of the capital area or a minimum of 35.000 ISK.

Flat tire
If the car is returned with a flat tire, the renter is charged at the time of drop off, total of 30.000 ISK for a small and medium sized car. For a large and luxury car, the total charge is 45.000 ISK at the time of drop off. The tire will then be taken to a tire repair shop and if it is repairable, the total charge is 8.000 ISK and a refund for the difference is made immediately.

Fuel tank
Every rental car comes with a full tank of gas, but it’s the renter’s responsibility to return the vehicle with an equally full tank. Customers who won’t have the time to refuel before dropping off a rental can pay for the fuel fee when dropping off the car. Service fee is 5.000 ISK plus the price for the gas.


If you get a speeding ticket you will pay that directly with the Icelandic authorities. 

No worries, we can send it to you for around 3.500 ISK (the cost of sending a normal sized parcel at the post office). Just send us your home address at info@sadcars.com and we will take care of the rest.

Yes, please see a list of service fees below.

Parking fine
There is a 5.000 ISK handling fee for all fines or charges that result from renters use of the car and the renter does not pay himself. Car Rental will charge the renter for fines and charges plus the previously mentioned handling fee.

Extra cleaning
If the car is returned extra dirty inside the renter must pay 15.000 ISK cleaning fee.

Smoking in cars
We do not allow smoking in our cars. If someone smoked inside the car during the rental, the renter must pay 45.000 ISK for cleaning fee.

Picking up damaged car
If the car is damaged and needs to be picked up, the retrieve fee is a total of 350 ISK per km outside of the capital area or a minimum of 35.000 ISK.

Flat tire
If the car is returned with a flat tire, the renter is charged at the time of drop off, total of 30.000 ISK for a small and medium sized car. For a large and luxury car, the total charge is 45.000 ISK at the time of drop off. The tire will then be taken to a tire repair shop and if it is repairable, the total charge is 8.000 ISK and a refund for the difference is made immediately.

Fuel tank
Every rental car comes with a full tank of gas, but it’s the renter’s responsibility to return the vehicle with an equally full tank. Customers who won’t have the time to refuel before dropping off a rental can pay for the fuel fee when dropping off the car. Service fee is 5.000 ISK plus the price for the gas.
 

If you will be late for some reason please let us know as soon as possible, we will of course hold the car for you. 

If we do not hear from you, we hold the car for 2 hours after your pick up time. After that we might give the car to another customer.